How to order

How do I place an order?

You can place an order using our easy and competely secure checkout. Payments can be made with either PayPal or credit card, simply follow the instructions at our checkout page. See our privacy policy for more info.

We will send you an email to confirm that we have received your order and we'll also tell you how long you can expect to wait for your beautiful handcrafed light(s) to be delivered.   

 

I've placed an order but i've changed my mind

Don't panic! We try to be as flexible as possible and would ask that you let us know as soon as possible if you wish to cancel or change the order. Because each and every light is hand made to order we're sure that you'll understand that the sooner you let us know the quicker we can help arrange a refund or exchange. You will need to email us at info@thelightyard.com

See our full terms and conditions for more details  

 

How long will I have to wait for my delivery?

All products from our Gwyn Carless range are hand made to order so please allow at least 2-4 weeks before we deliver you order.

We deliver to any destination in the UK (where possible) and ALL deliveries are FREE!

Delivery is normally 1-2 working days after they have been despatched and is usually by courier to your door, so it needs to be signed for. Small items may be sent by Royal Mail.  Click here for more info about delveries

Feel free to email us anytime to find out how your order is coming along at info@thelightyard.com

 

The light's great but it's not what I expected. Can I exchange it for another light or have my money back?

Yes, you can!  We offer a 30 day money back or exchange, see our refunds policy for more details