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Returns policy

Returns

The Light Yard is committed to your complete satisfaction with all of your purchases. However, we do accept returns on most items (in new condition, uninstalled, with original packaging) within 30 days of receipt of your product unless otherwise noted. You are responsible for shipping or returning the item back to us and we will credit your account upon inspection of the product back to our warehouse, less original outbound shipping fees. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you.

Custom / bespoke orders and fittings from our GCD range are non-returnable final sale per our custom order confirmation form. Please note that due to customs, shipping and duty fees, we are unable to accept returns on any International orders. All orders shipped International are final sale.

Cancellations

Upon receipt of your order we start processing immediately. This means that changes or cancellations are not always possible. Special orders and custom orders cannot be cancelled. We do understand that sometimes you may ask us to try. In this case, contact us to make a request for a change or cancellation. Orders cancelled after shipping will incur some shipping fees. We will make our best efforts to accommodate the requested change.

Damages

Unfortunately, fragile items are occasionally damaged in shipping. If by some chance, your item arrives damaged, please contact us immediately. We will arrange a prompt replacement of the item. We ask that you fully inspect all products immediately upon delivery receipt and provide photos of any product that is damaged along with the packaging.

Defective Product

Products with defects, missing parts, or not operating properly are handled quickly to get replaced. We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. Please contact us directly to resolve issues. Problems must be reported within 10 days or receiving your order.

Warranty

All of our lights come with the manufacturers 2 year guarantee. Please contact us if you have questions regarding our warranty policy.

The Light Yard and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from The Light Yard, damages resulting from use of or reliance on the information present, even if The Light Yard or its suppliers have been advised of the possibility of such damages.